SHIPPING POLICY
Cavarlier
Last updated: 10 July 2026
This Shipping Policy explains how delivery works for orders placed with Cavarlier.
1. Order processing
Orders are usually processed within 1 to 3 business days after payment is confirmed. Processing times may be longer during sales periods, product launches, weekends or public holidays.
2. Shipping times
Estimated delivery times are shown at checkout where available. As a general guide, UK delivery may take approximately 5 to 12 business days after processing, depending on the destination, courier capacity and any customs or logistics delays.
3. Tracking
When tracking is available, you will receive tracking details by email after your order has been dispatched. Tracking updates may take some time to appear after the parcel is handed to the carrier.
4. Shipping address
Please make sure your shipping address is complete and accurate before placing your order. Cavarlier is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
5. Delays
Delivery estimates are not guaranteed. Delays may happen due to courier issues, high order volume, weather, customs checks, public holidays or other events outside our control. If your order is significantly delayed, contact support@cavarlier.com.
6. Lost parcels
If your tracking shows delivery but you have not received your parcel, please check with neighbours, household members, your building reception and the courier first. If you still cannot locate it, contact us at support@cavarlier.com.
7. Damaged parcels
If your parcel arrives damaged, please contact support@cavarlier.com as soon as possible with your order number and photos of the parcel and item.
8. Customs, duties and taxes
Where applicable, customers may be responsible for any customs fees, duties, taxes or import charges charged by local authorities or carriers.
9. Contact
For shipping questions, contact support@cavarlier.com.
