RETURN AND REFUND POLICY
Cavarlier
Last updated: 10 July 2026
We want you to be happy with your order. This Return and Refund Policy explains how returns, cancellations and refunds work for purchases made from Cavarlier.
1. Change of mind returns
For online purchases delivered in the United Kingdom, you may have the right to cancel your order within 14 days after the day you receive your goods, without giving a reason. After telling us you wish to cancel, you should return the goods within 14 days.
To start a return, contact support@cavarlier.com with your order number and the email address used at checkout.
2. Condition of returned items
Items should be returned unused, unworn, unwashed, with tags attached where applicable and in their original packaging where possible. You are responsible for taking reasonable care of items while they are in your possession.
3. Items that may not be eligible
For hygiene or safety reasons, some items may not be eligible for return once opened, used or worn, unless they are faulty. Personalised, custom-made or final sale items may also be excluded where permitted by law.
4. Faulty, damaged or incorrect items
If your item arrives damaged, faulty or incorrect, contact us as soon as possible at support@cavarlier.com. Please include your order number and clear photos of the issue. We will review the case and offer an appropriate solution, which may include a replacement, refund or other resolution.
5. Return shipping costs
Unless the item is faulty, damaged or incorrect, customers may be responsible for return shipping costs. We recommend using a tracked shipping method, as we cannot guarantee receipt of your returned item.
6. Refunds
Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. It may take additional time for your bank or payment provider to process the refund.
7. Exchanges
If you need a different size or colour, contact us at support@cavarlier.com. Exchanges depend on stock availability. In some cases, we may ask you to return the original item and place a new order.
8. Late or missing refunds
If you have not received an approved refund after a reasonable processing time, check with your bank or payment provider first. If you still need help, contact support@cavarlier.com.
9. How to request a return
Email support@cavarlier.com with:
• your order number;
• your full name;
• the item you want to return;
• the reason for return;
• photos, if the item is faulty, damaged or incorrect.
Please do not send items back before receiving return instructions.
